Who we are
Be On Time provides development and implementation services for corporate project and portfolio management solutions. We also build software products that help organizations plan and deliver work—such as Resource Management for Jira.
Scope
This notice applies to personal information processed in connection with:
- our website and related pages,
- sales and support communications,
- our products, plugins, and services,
- events, demos, trials, and customer onboarding.
If we process personal information on behalf of a customer as a service provider/processor, the customer’s agreements and instructions govern that processing.
Information we collect
The types of personal information we may collect depend on how you interact with us and may include:
- Contact details: name, email address, company, role, phone number.
- Account and support information: messages you send to us, support tickets, and related metadata.
- Usage and device data: browser type, pages/screens viewed, approximate location, and diagnostic logs.
- Customer content: data that our customers choose to connect or provide to deliver the service (for example, Jira work data configured by the customer).
How we use information
We use personal information to:
- provide, operate, and improve our products and services,
- respond to questions and provide support,
- manage security, prevent abuse, and debug issues,
- send service-related notices and updates,
- manage sales, contracts, invoicing, and customer relationships,
- comply with legal obligations and enforce agreements.
Free plan data use (AI training)
If you use a free plan of our Services, you understand and agree that Be On Time may use data associated with your use of the free plan—including Customer Data and usage information—to improve our products and develop, train, and evaluate AI/ML models.
This use may involve Be On Time’s affiliates, partners, and service providers acting on our behalf. Where reasonably practicable, we will use aggregated and/or de‑identified data for these purposes. If you would like to request an opt‑out for free plan AI/ML training use (where available), contact us via our contact form.
Legal bases (where applicable)
Where privacy laws like the GDPR apply, we process personal information based on one or more of the following legal bases:
- Contract (to provide the services you request),
- Legitimate interests (e.g., improving our services, securing systems, and communicating with business contacts),
- Consent (where required, e.g., certain marketing or cookies),
- Legal obligation (e.g., tax, accounting, or regulatory requirements).
International transfers
Your personal information may be processed in countries other than where you live. Where required, we use appropriate safeguards for international transfers (such as contractual protections).
Data retention
We retain personal information only as long as needed for the purposes described above, including providing services, resolving disputes, enforcing agreements, and meeting legal requirements. Retention periods may vary depending on the data type and context.
Security
We use reasonable technical and organizational measures to protect personal information, including access controls, encryption where appropriate, and monitoring. No method of transmission or storage is 100% secure, but we work to reduce risk.
Your rights
Depending on where you live, you may have rights to access, correct, delete, or restrict processing of your personal information, and to object or request portability.
To exercise your rights, contact us at our contact form. We may need to verify your identity before responding.
Children
Our services are intended for business use and are not directed to children. We do not knowingly collect personal information from children.
Changes to this notice
We may update this Privacy Notice from time to time. If we make material changes, we will post the updated version here and update the “Last updated” date.
Contact us
Questions about this notice or our privacy practices can be sent to our contact form.